Useful Information (FAQs)


Who do I need to include for auto enrolment?

You need to include everyone on your payroll.
We will assess each of them against Government criteria.

I have employees that don't want to join the scheme?

It doesn’t matter if you have an employee in semi-retirement or working as an apprentice – everyone has to be assessed. If they are eligible to be enrolled, they will have to officially opt-out once they have been enrolled. To find out more call us on 0333 011 22 00

I’ve been advised to use NEST as my pension scheme – should I be looking elsewhere?

Yes – there are over 90 schemes on the market to choose from, each one with its limitations. However, since the introduction of Workplace Pensions in 2015 a lot of progression has been made by the Workplace Pension scheme providers. NEST which is commonly called the default option is only a semi-automated solution which means, as an employer, you may have time-consuming duties to fulfil on a weekly or monthly basis.

If I enlist your services, do you do everything for me?
Yes – apart from telling us who has joined or left your company, you do not need to be actively involved in the weekly/monthly duties. You can leave it up to us and your payroll. We do, of course, keep you updated throughout the process.
How much will your services cost?

Considering the level of service we provide and that House of Pensions benefits from inhouse Independent Financial Advisers able to deal with the more complex issues, we can offer a cost effective, market leading service, all for a fixed fee. We would be happy to discuss your requirements with you so please do not hesitate to give us a call or drop us an email.

Which scheme should my clients be choosing?

There are over 90 privately run schemes to choose from, each one with its limitations. As independent advisers, we are here to advise the right scheme for your clients.

Do you choose schemes that are compatible with our software?

Yes. If your or your clients’ payroll systems allow you to deduct contributions then there is no need for new software purchases or upgrades.

Do you issue employee letters/communications?

Yes, both on an initial and ongoing basis.

Do you offer payroll or accountancy services?

No – pensions are our area of expertise, nothing else.

How much will your services cost my clients?

Considering we do everything for your clients, we are the most cost effective consultancy in the market. Our fees are cheaper than some pension schemes if the client were to go direct. Call us to find out how competitive we are.

Why do I need a pension?

The basic state pension is currently £175.20 a week. For many, there will be a big difference between the money they take home now and the income they will have in retirement. Saving some of the money you earn now into a pension will provide you with an additional income when you retire.

What is auto enrolment?

By law, every employer must automatically enrol most of their employees into a workplace pension scheme. If you are eligible and enrolled, you do not have to do anything, and you will automatically start making contributions straight from your pay packet. The date this must happen varies from employer to employer. You can ask your employer when this will be.

Will I be automatically enrolled into a pension?

Your employer has to automatically enrol anyone aged between 22 and State Pension age who earns more than £10,000 per year. If you do not meet these criteria, you will be informed of your options.

I can’t afford to pay into a pension. What should I do?

If you can’t afford to join the scheme now, you can opt out within one month of receiving your assessment letter and any contributions you have paid will be refunded. However, every three years your employer has a duty to re-enrol all Eligible Jobholders who opted out. So if you opt out now you will be automatically enrolled again during the re-enrolment period. The date varies from employer to employer. If you decide to leave the pension scheme more than one month after receiving your assessment letter, you can do so, but any pension contributions that have been paid will remain invested in your own pension pot until you retire.

Do you issue employee letters/communications?

Yes, both on an initial and ongoing basis.

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©2020 House of Pensions Ltd | Workplace pensions, simplified. Company registration number: 09355373.

House of Pensions is not authorised or regulated by the FCA to give investment advice.

Any regulated advice is undertaken by our regulated Partner, Platinum Financial Management Ltd. FCA No. 190082